CONFERENCES
What does ICE stand for?
Really two answers to that: One is that 'International Corporate
Excellence' IS a bit of a mouthful, so it was actually our Clients'
people who started using the acronym.and 'The ICE Team' has just
always been what they've called us. The other way to look at that
question is "What do we stand for?". and the answer to
that is, ICE stands for: EXCELLENCE in everything we do; ALWAYS
doing right by our clients; and ALWAYS doing what we say we will
do.
Why should I choose ICE over any other Consultancy?
ICE has a success story and an approach that many clients find
refreshingly different, a great alternative to the ''Biggies'.
All of us, from top to bottom, are involved (so there's no 'A'
team then 'B' team), we are on the ground not in the boardroom,
and we are not 'recommendors' - we work at the grass roots level
through implementation and beyond that through the bedding down
period inherent in any change or improvement. We constantly engage
our clients' people and actually make it 'fun'. Several of our clients
who had previously been involved with many of the larger firms have
referred to us as 'a breath of fresh air'.
Will my people be engaged and encouraged to participate in an ICE
program?
A. ICE has a philosophy and methodology of achieving success by
'Doing things WITH people rather than doing things TO people'. Whilst
projects are all different, that's probably the single biggest constant.and
the hallmark of our success. We help our clients' people have input
into the changes to be implemented, input into improving their own
performance and the environment they work in, even input into reducing
costs and staff numbers. And through it all they actually LIKE us.
They understand every step of the way what is happening, why it
is happening, and what role they can play in that.
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How do you determine what and how you can assist my organisation?
First by understanding your objectives, and sometimes even helping
you formulate or revise them. Then by understanding what are the
barriers that are, or are likely to be, getting in the way (some
are obvious, many are not). The ICE team will conduct an extensive
Diagnostic Analysis to determine these, and to develop a gameplan
to address them. Because many of the real barriers are beneath the
surface, it is vital that staff are involved in this right from
the outset. The gameplan will be developed with you, signed-off
by you, and then rolled out to the entire organisation.all levels.
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And after that, you write a report of your findings and recommendations?
No. The business landscape is littered with consultant reports
and recommendations that have either never taken root, or have and
then quickly withered on the vine. It is too easy to make grandi-
ose recommendations when you are not accountable for seeing them
through to fruition. ICE is. And your managers have day jobs, and
many areas to focus on. Seeing these changes through IS our day
job.and we have one focus.
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What sectors of Business have you worked for in the past?
These Include,
Financial Services
Banks, Multinational Insurance Companies, Fund Managers
Manufacturing
Leading Automotive Manufacturer
Airline
Industry International and Domestic Carrier
Education
Leading Australian University
IT
Multinational Software Development House
Public Sector
Diagnostic Laboratories Division of a major public hospital
And, in terms of areas of focus, include:
Front line service providers Call centres, Help Desks
Internal service Finance, IS, HR, Payroll, OD, Training & Development,
Industrial relations
Back room service providers New Business Processing, Product Administration,
Client Maintenance, Payments and Claims
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Can I talk to some of the Executives who you've done work for in
my field/industry?
Absolutely.they are the best people to address all of these questi-
ons. In terms of finding out how we operate, how we relate to your
people, do we get results, do we do what we say we will.we are delighted
for you to talk to any of our clients, regard- less of field or
industry. Many of them have actually become close friends over the
years, which is probably rare in our business.
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What is the first step in gaining a better understanding of what
the ICE guys can do for me?
We will be only too happy to meet you and have an obligation free
discussion regarding your plans for the future
click here to contact us
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